Making A Purchase:
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping bag. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
All payments are procesed by Protx and we accept most major credit cards. We will also advise you should any item be out of stock.
Gift Delivery Date Request
If you would like your order to arrive a specific date - for example a birthday or anniversary – please enter this when prompted and we will ensure that we despatch your order by first class recorded delivery the day before.
Free Postage in the UK on orders of £20 or more. A charge of £3 will be made on orders under £20.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges VAT is included
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us on townsquare@btconnect.com, alternatively, you can call on +44 (1908) 660 268 (International +44 (1908) 660 268) or write to us at 26 Silbury Arcade thecentre:MK Milton Keynes MK9 3BE United Kingdom
Privacy Policy
Crystal Chain do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping bag once you have selected an item and to store delivery addresses if the address book is used. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Crystal Chain endeavours to supply its jewellery following the highest levels of inspection and service. However we do operate a simple returns policy:
* No refunds/exchanges are available on earrings or body jewellery for hygenic reasons.
* We offer a simple 3 Day Money Back Guarantee. If any item is not quite what you required then just notify us by email/post (stating reason for return) within 3 days of receipt. We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded. As mentioned in point 1 above, this Guarantee does not apply to earrings, or body jewellery.
* Please send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).
* Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. We will reimburse you these extra postage costs. Please contact us first for a returns number. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.
If an item is not in stock we will aim to notify you within 48 hours whereby we will offer you the choice of : putting the item on back-order for despatch as soon as it comes into stock, a refund for the item or the chance to choose an alternative item/s instead.
* We have made every effort to display all our jewellery as accurately as possible. However as colours and images vary depending on your own monitor and browser we can not guarantee that products will be as exactly seen on your monitor. All products have been described with sizes/lengths given as accurately as possible.
In the rare event that an item is incorrectly priced on the web site, Crystal Chain reserves the right to not supply that item at said price. The normal price will be offered instead.
* By placing an order you agree to these terms above. Your statutory rights are not affected.
Crystal Chain are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at information@crystalchain.com
Our Contact details:
Please send returns to the address below:
Crystal Chain
Town Square Shopping Centre
Stratford-upon-Avon
CV37 6JW
Email: townsquare@btconnect.com
Tel: 01789-299613
